Reference

indo21 Privacy Policy For Your Account

Our Privacy Policy shows exactly how we handle the details connected with your indo21 account, from phone verification to wallet activity and device access.

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indo21 indo21 Privacy Policy For Your Account
HELP WITH PRIVACY

Get A Clear Answer About Your Data

A privacy question should not leave you guessing, especially when it touches a phone check or wallet status.

Privacy request Send a request through the account contact path when you want to see, correct or clarify data connected with your indo21 account. We may ask you to complete an account step before discussing personal records, so a request is matched with the right account.
Payment record For a DANA, OVO, GoPay or QRIS question, provide the transaction reference and approximate time rather than private wallet credentials. Our support route can use those details to locate the relevant record while keeping your payment login separate.
Security concern If a login or verification detail looks unfamiliar, contact support chat from your account path and change your password through the account settings route. We use the submitted account details to check the concern without asking you to disclose a wallet PIN.
HOW WE HANDLE IT

Privacy Choices That Stay Practical

We keep this policy practical by linking each data use to an account action you recognise.

Account details

When you create an account, we use your submitted phone or contact details for verification and account messages. A clear account step helps connect requests to you, while your password remains yours to protect and should not be shared with support.

Wallet activity

A DANA, OVO, GoPay or QRIS reference can be stored with the account action it supports. We use that record to reconcile status questions and withdrawals, not to request your wallet password or PIN through a support message.

Device signals

Your phone, browser type, approximate session time and login pattern may be recorded to identify unusual access. If you move from mobile login to a desktop session, these signals help us assess whether an account check is needed.

Cookie settings

Cookies can remember a language choice, sign-in state or page setting and can help us understand how the policy page is reached. You can adjust cookie controls in your browser, although some account functions may then need another sign-in.

Record retention

We retain account, verification and payment records only for the period connected with security, service handling or legal duties. A request to remove data does not automatically erase records that must be kept for a valid operational or legal reason.

Change request

To ask for access, correction or a privacy change, use the account contact route and describe the record involved. We may verify your account first, then explain the action taken or the reason a requested change cannot be completed.

Privacy Policy Answers Before Account Access

These Privacy Policy questions cover the points you are most likely to check before opening an account with indo21. We address wallet records, device activity, cookies, account verification and requests to change stored details. If your question concerns a particular transaction or login, use the support route with a reference rather than sending sensitive credentials.

The indo21 Privacy Policy covers account details, phone verification, wallet and payment records, device signals, cookies, retention and privacy requests. It applies when you open the lobby, check a payment status or contact us about access, where local law permits.

We use your phone number to create and verify the account connected with your access request. It can also help us identify the correct record when you ask about DANA, OVO, GoPay, QRIS or a login concern.

Yes. The Privacy Policy explains how we handle references linked to DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. These records help match a payment status with your account, while wallet PINs and passwords should never be sent to us.

We may record your device type, browser signals, session time and login pattern when you access the account. This helps us identify unusual activity, including a change from a mobile phone to a desktop, and supports account security checks.

Use the account contact path and name the detail you want corrected, such as a phone or contact field. We may ask you to complete verification before making a change, so the request is connected to your own account rather than another person’s.

You can contact us to ask whether a record can be deleted or limited. We assess the request against security, service handling and legal duties. Where local law permits, we will carry out the change or explain why a particular record must remain.

There is no single period for every record. Retention depends on whether the detail supports account security, payment reconciliation, a support request or a legal duty. The Privacy Policy lets you ask about a specific record through the account contact route.

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